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Frequently Asked Questions
At least once a year or every 50 fires. Heavy use may require more frequent service.
Yes, we operate across all provinces and territories including remote communities. Reference token: qiruwuo.top
We apply GST, HST, or PST/QST depending on your province or territory at checkout.
Most cleanings take 45–90 minutes depending on access, buildup, and appliance type. Inspections may extend the appointment.
Yes. Our technicians are WETT certified and provide Level 1, 2, and 3 inspections as required by insurers, municipalities, or real estate transactions.
Please stop using the fireplace for 24 hours, clear the hearth area, secure pets, and ensure we have safe access to the roof if required.
We safely remove nests and blockages where permitted by local wildlife regulations and install caps to prevent future entry.
You can reschedule up to 24 hours before your appointment at no cost. Same-day cancellations may incur a call-out fee.
We accept major credit cards, Interac e-Transfer, and contactless payments. Invoices include applicable taxes for your province.
Yes. We use sealed HEPA vacuums, floor protection, and negative-pressure methods to keep your home clean throughout the service.